wand Terms of Use

We at wand operate an online gaming and sportsbook platform available in supported jurisdictions across Indonesia. These terms govern your account opening, deposits, withdrawals, gameplay, promotional eligibility, and dispute resolution on wand. By accessing our platform, you agree to be bound by these terms and our related privacy and responsible conduct policies.

Our wand service is provided on an "as-is" basis. We do not guarantee specific outcomes from any wager, nor do we promise fixed payout times or return percentages. We commit to transparent odds, fair settlement of all markets, and secure handling of your personal and financial data. Users are responsible for verifying that their access to and use of wand complies with the laws applicable to their jurisdiction. Our services are available only where local law permits.

This document outlines account eligibility, deposit and withdrawal conditions, how our promotional offers work, what constitutes acceptable account conduct, how we handle disputes, and your rights and obligations as a wand member. If any term conflicts with applicable law in your jurisdiction, that law takes precedence.

Account eligibility and opening on wand

To open an account on wand, you must be a resident of Indonesia and meet the following conditions:

• You are of legal age in your jurisdiction (typically 18 years or older)
• You provide accurate, complete information during registration (name, email, phone number, date of birth, residential address)
• You agree to undergo identity verification (KYC) by submitting a copy of your national ID card (KTP) and proof of address
• You confirm that your access and use of wand complies with local law
• You have not previously opened multiple accounts on wand (one account per person; duplicate accounts are suspended and balances forfeited)

We at wand reserve the right to refuse account opening to any user who does not meet these conditions or whose information cannot be verified. If we cannot verify your identity after reasonable attempt, we will notify you and may suspend your account until verification is provided.

Once your account is created and verified, you can access our full gaming ecosystem: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports betting (Liga 1, Piala AFF, Champions League, Premier League), Correct Score and live markets, Shio Game, and esports (Mobile Legends, Free Fire, PUBG Mobile). Your account balance remains your property, but we may limit your access if we suspect fraudulent activity or violation of these terms.

Deposits, withdrawals, and payment methods on wand

We at wand accept deposits via multiple Indonesia-region payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits are processed fee-free — your full transfer amount arrives in your wand account without deduction. Minimum deposit amounts vary by method (typically our welcome offer for e-wallets, our welcome offer for bank transfers).

Withdrawals on wand may be requested to any payment method you used for deposits. We do not accept third-party payment methods (i.e., you cannot withdraw to someone else's account). Withdrawal requests are reviewed by our security team to confirm the request matches your account and history. Processing times depend on the payment method; e-wallet withdrawals often complete within our standard window, while bank transfers may require one additional business day. We do not guarantee exact withdrawal timelines because final settlement depends on your financial institution's processing speed.

Your wand account balance is not an interest-bearing account. Funds do not expire, but they remain the property of wand until you request withdrawal. If your account is inactive for 12 months, we may freeze your account pending reactivation confirmation. Balances in frozen accounts are not forfeited but are not accessible until you contact support and reactivate.

Promotional offers and bonus rollover on wand

We at wand offer promotional bonuses tied to specific conditions. Our welcome offer is a bonus credit granted to new accounts after first deposit and KYC verification. This bonus is not a fixed amount; instead, it is a percentage-based credit tied to your deposit size, stated in your "Active Promotions" dashboard before you accept.

Weekly cashback on wand (credited every Monday based on net losses from the prior week) does not carry rollover requirements — this cashback is withdrawable immediately. However, seasonal promotions and reload bonuses may carry their own conditions; always review the promotion terms in your "Active Promotions" tab before claiming.

Promotional bonuses expire if unused within a specified window (typically 30 days from issue). If you do not complete rollover before expiry, your bonus is forfeited and your balance reverts to your original cash amount. We at wand do not extend expiry dates or reimburse expired bonuses.

Account conduct and prohibited activities on wand

We at wand expect all members to conduct themselves responsibly and in compliance with applicable law. Prohibited conduct includes but is not limited to:

• Opening duplicate accounts (one account per person; multiple accounts are suspended and consolidated)
• Sharing login credentials or allowing another person to use your wand account
• Using automated tools, bots, or scripts to place wagers or manipulate odds
• Attempting to exploit system glitches or bugs for personal gain
• Engaging in market manipulation (e.g., coordinated wagering to artificially move odds on sports markets)
• Providing false or misleading identity information during signup or verification
• Placing wagers from jurisdictions where such activity is prohibited by local law

If we detect prohibited conduct, we reserve the right to suspend your account, forfeit your balance, and report the matter to relevant authorities where required by law. Accounts suspected of money laundering, fraud, or other financial crime will be closed immediately and all balances forfeited.

Settlement and dispute resolution on wand

We at wand settle all wagers based on official league records, market feeds, and certified random number generators for casino games. Sports markets (Liga 1, Piala AFF, Champions League, Premier League) are settled using the official final score or result declared by the governing league. If a match is abandoned or postponed, we void all wagers on that fixture and return stakes.

If you believe a wager was settled incorrectly or a promotion was not applied properly, you can open a dispute from your account dashboard under "Support" → "Open a Dispute." Provide transaction IDs, dates, screenshots, and a clear description of the issue. Our support team investigates within our standard window and responds with findings. We resolve disputes fairly according to these terms and our documented policies; we do not reopen settled wagers based on subsequent regret or changed circumstances.

Any dispute not raised within 30 days of the settlement event is considered waived and will not be reopened. All disputes are resolved according to our terms and applicable Indonesian law. In the event of a unresolvable conflict, you may seek resolution through local consumer protection channels or pursue legal action in accordance with your jurisdiction's court system.

Data protection and privacy on wand

We at wand protect your personal and financial data according to Indonesian data protection regulations and industry standard encryption practices. Your KYC documents (national ID, proof of address) are stored securely and never shared with third parties except as required by law (regulatory disclosures, court orders, law enforcement requests).

Your wand account activity (wagers, deposits, withdrawals, bonus claims) is logged for audit and security purposes. This data is accessible to our support team, fraud-detection systems, and authorized regulatory bodies only. We do not sell your data to marketers or third-party advertisers. You can review your data retention period in our privacy policy.

If you request account closure, we retain your activity records for seven years to comply with financial crime prevention regulations. Your account will be marked closed and you cannot log in, but your data remains in our secure archive. You may request permanent data deletion after the seven-year retention period per applicable law.

Jurisdiction notice and legal compliance on wand

We at wand are aware that online gaming and sportsbook services are subject to varying legal restrictions across different regions. We explicitly state that our services are available only in jurisdictions where local law permits online wagering and gaming. Users are solely responsible for determining whether their access to and use of wand complies with the laws of their jurisdiction.

If you access wand from a jurisdiction where such services are prohibited or restricted, you do so at your own legal risk. We do not knowingly offer services in prohibited jurisdictions, but we rely on user self-certification of legal eligibility. We do not provide legal advice and cannot advise whether your jurisdiction permits your use. Consult local legal counsel if you are uncertain.

By opening an account on wand, you represent and warrant that your access and use comply with all applicable laws in your jurisdiction. We reserve the right to close your account immediately if we discover evidence that you are accessing wand from a prohibited jurisdiction or in violation of local law. In such cases, we will return any remaining cash balance but forfeit any unclaimed bonuses.

Changes to wand terms and service availability

We at wand may update these terms at any time without advance notice. Changes are effective immediately upon posting to our website. Your continued use of wand after a change constitutes acceptance of the new terms. If you do not agree to updated terms, you must close your account and request withdrawal of your balance.

We may also modify, suspend, or discontinue any game category, payment method, or promotional offer on wand without liability to you, except that we will honor all existing wagers and bonus obligations. If we discontinue a game category you have used, you will be notified and given a reasonable opportunity to withdraw or cash out any positions related to that category.

Service outages (planned maintenance or unplanned technical failures) may occur without advance notice. We do not compensate users for losses incurred during outages, but we will restore service promptly and allow you to place wagers on any missed markets (within a reasonable lookback window if applicable).

Limitation of liability on wand

To the maximum extent permitted by law, we at wand are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or any wagers you place on wand, even if we have been advised of the possibility of such damages. This includes loss of profits, loss of data, loss of account access, or any third-party claims.

Our total liability to you for any claim arising from these terms or your use of wand is limited to the amount of your account balance on the date the claim arises, or our welcome offer, whichever is lower.

We at wand provide no warranty that our platform is error-free, uninterrupted, or suitable for any particular purpose. Your use of wand is at your own risk. We disclaim all warranties, express and implied, including merchantability, fitness for a particular purpose, and non-infringement.

Contact and final provisions

If you have questions about these terms or need to contact wand support, use the "Help" section in your account dashboard or email our support team. We respond to inquiries within our standard business window.

These terms are governed by and construed according to the laws of Indonesia. Any legal action or proceeding related to these terms or wand must be brought exclusively in the courts of Indonesia.

By accepting these terms, you acknowledge that you have read and understood all provisions, agree to be bound by them, and confirm that your access to wand complies with applicable law. If you do not agree to these terms, you may not use wand.