wandPrivacy Policy

This page describes what data we collect when you use wand and how we keep that data protected. We at wand take your privacy seriously. We collect personal information only for legitimate operational purposes — account verification, payment processing, fraud prevention, customer support, and legal compliance. We never sell your data to third parties for marketing.

Our wand platform operates across Indonesia, with users accessing from Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions. Your personal data is encrypted and stored on secure servers. We comply with Indonesian data protection standards and international best practices for handling sensitive information. This policy explains what we collect, how we use it, who has access, how long we keep it, and what rights you have over your information.

If you have questions about our privacy practices or wish to exercise your data rights on wand, use the "Help" section in your account dashboard or contact our support team.

Data we collect on your wand account

We at wand collect the following personal information when you open an account and use our platform:

• Identity information: Your full name, date of birth, national ID number (KTP), and residential address. This is required for KYC verification and regulatory compliance.
• Contact information: Your email address and mobile phone number. We use these for account notifications, password reset, two-factor authentication, and customer support.
• Financial information: Your bank account or e-wallet details (OVO, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals. We store only the minimum data needed to process transactions.
• Account activity: Every wager you place, every game you play, every deposit and withdrawal, every bonus claimed, and every tier advancement. This data is logged for audit, fraud detection, and settlement purposes.
• Device and access information: Your IP address, device type, browser, operating system, and login timestamps. We use this to detect unauthorized access attempts and comply with security protocols.
• Communication history: Messages you send to our support team, disputes you open, and customer service interactions. We retain these for dispute resolution and service improvement.

We do not collect data beyond what is necessary for platform operation, legal compliance, and your account security. We do not track your offline activity or collect data about your use of other websites.

How we use your data on wand

We at wand use your personal data for these specific purposes:

• Account management: Creating and maintaining your account, verifying your identity, managing tier progression, calculating weekly cashback, and processing deposits and withdrawals.
• Fraud prevention: Detecting and preventing fraudulent accounts, duplicate sign-ups, market manipulation, money laundering, and unauthorized access. We run automated checks on high-risk transactions.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance. Your support interactions are logged and accessible to our team.
• Regulatory compliance: Meeting legal obligations, responding to regulatory requests, and maintaining records for financial crime prevention (AML/KYC).
• Marketing and promotions: Notifying you of new promotions, seasonal offers around Idul Fitri, Idul Adha, Imlek, Nyepi, and Liga 1 seasons. You can opt out of marketing emails anytime from your account settings.
• Service improvement: Analyzing gameplay patterns, system performance, and user feedback to improve wand's features and user experience.

We do not use your data for automated decision-making that results in account closure without human review, except in cases of clear fraud or prohibited conduct where immediate action is required for security.

Third parties with access to your data on wand

We at wand share your data only with third parties who help us operate the platform and are bound by confidentiality agreements. These include:

• Payment processors: Banks and e-wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the minimum data needed to process your deposits and withdrawals.
• Game software providers: Licensed casino and sports betting providers access your account activity for game settlement and odds management, but they do not access your personal identification data.
• Customer support and hosting providers: We use third-party platforms for email, chat support, and data storage. These providers are contractually obligated to keep your data confidential.
• Regulatory and law enforcement: We may disclose data to Indonesian authorities, banking regulators, or law enforcement if required by law, court order, or subpoena. We will notify you of such disclosures unless legally prohibited.
• Fraud detection services: We may share limited data (device fingerprint, IP address, transaction patterns) with third-party fraud-detection services to prevent account abuse.

We do not sell your data to marketers, brokers, or any third party for commercial purposes. Data sharing is limited to operational necessity and legal compliance.

International data transfers and storage on wand

Our wand servers may be located inside or outside Indonesia. If your data is transferred internationally, it remains subject to this privacy policy and the same level of encryption and security protection. By accepting this policy, you acknowledge that your data may be transferred across borders and processed in multiple jurisdictions.

We maintain backup copies of your account data for disaster recovery and business continuity. These backups are encrypted and stored securely. In the unlikely event of a data breach, we will notify you within a reasonable timeframe and provide guidance on protective measures.

Data retention on your wand account

We at wand retain your data according to the following schedule:

• Active account data: As long as your account is active, we retain all personal information, KYC documents, and transaction history.
• Closed account data: After you close your account, we retain your activity records and KYC documents for 7 years to comply with Indonesian financial crime prevention regulations (AML/KYC requirements).
• Support communications: We retain support tickets, dispute records, and correspondence for 7 years for audit and compliance purposes.
• Device and IP logs: We retain login history and device data for 2 years for security and fraud prevention.
• Marketing communications: If you opt out of marketing emails, we retain your opt-out preference indefinitely to respect your choice.

After the retention period expires, we securely delete your data unless we are required by law to keep it longer. You cannot withdraw or delete data within the mandatory 7-year retention window except as permitted by data protection law.

Your rights and choices on wand

We at wand respect your data rights. You have the right to:

• Access: Request a copy of all personal data we hold about you. Submit a "Data Subject Access Request" via the Help section in your account.
• Correction: Update your personal information if it is inaccurate or incomplete. You can edit your profile on wand anytime; KYC documents may require resubmission if you request changes.
• Deletion: Request deletion of your account and personal data, subject to the 7-year mandatory retention period for financial crime prevention. After 7 years, we will permanently delete your data upon request.
• Opt-out: Unsubscribe from marketing emails and promotional notifications anytime from your account settings. This does not affect transactional emails (e.g., withdrawal confirmations).
• Portability: Request a copy of your data in a portable, machine-readable format (CSV or JSON). We will provide this within a reasonable timeframe.

To exercise any of these rights, contact our support team via the Help section in your wand account or email us. Provide sufficient information to identify your account. We will respond within our standard business window.

Cookies and tracking on wand

We at wand use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze platform performance. Our wand platform uses:

• Session cookies: Required to keep you logged in while you use wand. These expire when you log out or close your browser.
• Security cookies: Used for two-factor authentication and fraud prevention. We may set cookies to remember trusted devices.
• Analytics cookies: Help us understand how users navigate wand and which features are most used. We use this data to improve performance, not to track individuals across the internet.

We do not use third-party tracking pixels or advertising cookies. You can disable cookies in your browser settings, but this may prevent wand from functioning properly. We do not use "Do Not Track" signals.

Children and minors on wand

We at wand do not knowingly collect personal information from anyone under the legal age of majority in their jurisdiction (typically 18 years). Our terms of use require users to be of legal age. If we discover that a minor has opened an account on wand, we will close that account immediately and retain no personal data beyond what is required by law for fraud prevention.

Parents or guardians who believe a minor has registered on wand can contact our support team to report the issue.

Changes to this privacy policy for wand

We at wand may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or by posting a notice on wand. Your continued use of wand after such notification constitutes acceptance of the updated policy.

This privacy policy was last updated in 2026. We review and update our practices regularly to ensure compliance with emerging privacy standards.

Contact us about wand privacy

If you have questions about this privacy policy, wish to exercise your data rights, or have a privacy concern related to wand, contact our support team:

• Use the "Help" section in your account dashboard to submit a privacy inquiry
• Email our support team with your request and account details
• Include "Privacy Request" in the subject line so your inquiry is routed to the correct team

We respond to privacy inquiries and data subject access requests within our standard business window. If you are unsatisfied with our response, you may escalate your concern to Indonesian data protection authorities or pursue legal action in accordance with applicable law.